Refund policy

Returns

Due to the nature of our products, we can only accept returns of unopened and unused items.

You have the right to return your order within 14 days of receiving it, provided that:

Opened supplements cannot be returned for hygiene and safety reasons.

To initiate a return, contact us at:

obsidianperformance.eu@gmail.com

Include your order number and reason for return.
We will provide return instructions once approved.

Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

We recommend using a tracked shipping method.
We are not responsible for lost return shipments.

Once we receive and inspect the returned item, we will notify you of approval.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Original shipping costs are non-refundable.

If your order arrives damaged or you received the wrong product, contact us within 48 hours of delivery with photos attached.

We will resolve the issue promptly.

For safety and hygiene reasons, we do not accept returns of:

SENTINEL is a high-stimulant product intended for experienced users.
Please review product information carefully before purchasing.

If you have questions about suitability, contact us prior to ordering.